The ITIL Service Operation course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Operation publication. The ITIL Service Operation course and associated examination are free-standing and forms part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points.
Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this ITIL Service Operation certificate:
•Introduction to service operation
•Service operation principles
•Service operation processes
•Common service operation activities
•Organizing for service operation
•Technology considerations
•Implementation of service operation
•Challenges, critical success factors and risks