Online Learning

OTEC delivers the training and development solutions you need, where you need them.

Whether your team members are spread across the province or the country, your organization can benefit from OTEC’s award-winning training and development programs delivered through our innovative eLearning option.

Most OTEC workshops on this page qualify for funding under the Canada-Ontario Job Grant. For more information on the Canada-Ontario Job Grant please visit http://www.otec.org/Training-Solutions-Overview/Canada-Ontario-Job-Grant.aspx

Contact us for more information.

Service Excellence Dynamics

OTEC’s Service Excellence Dynamics eLearning course is developed with the most up-to-date service theories, best practices and tools. Complete with interactive quizzes and videos, it is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.

This dynamic and interactive, 60-minute eLearning course has been designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.

Register now to complete and receive your Service Excellence Dynamics service professional certificate! For any inquiries about Service Excellence Dynamics please contact Sepideh Gorjizadeh, Coordinator, Client Services, 416-622-1975 ext. 235, sgorjizadeh@otec.org

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